In January, Rita Was Beginning to Perform Poorly at Work

question 80

Multiple Choice

In January, Rita was beginning to perform poorly at work, was neglecting her appearance, becoming withdrawn, and exhibiting odd behaviors. In June, she showed the full‑blown symptoms of schizophrenia. Her behavior in January can be considered part of which phase of the disorder?

• A) active
• B) residual
• C) prodromal
• D) undifferentiated

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Definitions:

The Approach

The initial stage in the sales process where the salesperson makes first contact with the potential customer.

Prospecting

The method of finding possible customers, clients, or purchasers for the products or services offered by a business.

The Close

Refers to the point in a sales process where a salesperson convinces the client to make a purchase.

The Pre-Approach

A step in the sales process involving research and planning before making direct contact with a potential customer.