Kaplan and Norton Introduced Four Different Perspectives from Which a Company's

question 10

Multiple Choice

Kaplan and Norton introduced four different perspectives from which a company's activity can be evaluated. Which of the following is not one of the four perspectives

• A)Financial perspective (how do we perceive our shareholders?)
• B)Customer perspective (how do we perceive our customers?)
• C)Process perspective (in what processes should we excel to succeed?)
• D)Manufacturing innovation (how will we sustain our ability to change and improve?)

---

Definitions:

Yellow Wavelengths

The segment of the light spectrum that is perceived by the human eye as yellow, typically around 570–590 nm.

Absorbs

The process by which one substance takes in or assimilates another, such as a sponge absorbing water.

Reflects

Involves thinking deeply or carefully about something, often leading to insights or a change in perspective.

Presbyopia

A natural age-related loss of the eyes' ability to focus on close objects, due to the hardening of the lens inside the eye.