Number of New Customers Is an Example of a Performance

question 33

Multiple Choice

Number of new customers is an example of a performance measure in the following group

• A)Financial perspective
• B)Customer perspective
• C)Internal business process perspective
• D)Learning and growth perspective

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Definitions:

Organization

A structured group of individuals working together towards shared objectives or goals, often characterized by a hierarchical division of labor.

Charismatic Authority

A form of leadership where followers are drawn to the leader's personal qualities and the belief in his or her extraordinary powers, characteristics, or ideas.

Routinized

Refers to the process through which actions or procedures become regular, uniform, and methodical, often resulting in increased predictability and efficiency.

Rational Authority

A form of leadership where authority is based on legal rationality, institutional procedures, and a belief in the legality of enacted rules.