Kaplan and Norton Introduced Four Different Perspectives from Which a Company's

question 34

Multiple Choice

Kaplan and Norton introduced four different perspectives from which a company's activity can be evaluated. Which of the following perspectives describes how we perceive our customers

• A)Financial perspective
• B)Customer perspective
• C)Process perspective
• D)Learning and growth

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Definitions:

First-Time Offenders

People who have been legally convicted of a crime for the first time.

Anomie-Strain Theory

A sociological theory that suggests deviance and crime arise from the gap between culturally prescribed aspirations and the socially structured avenues for achieving those goals.

Lower Classes

A term referring to the economic and social stratum of society that possesses the least wealth, power, and social status.

Robert Agnew

An American criminologist known for the development of the General Strain Theory, which suggests that individuals who experience strain or stress are more likely to commit crimes.