From the Total Quality Management (Continuous Quality Improvement) Focus on Delivering

question 19

Multiple Choice

From the Total Quality Management (Continuous Quality Improvement) focus on delivering quality health care, quality is defined as:

• A) Risk reduction
• B) Customer satisfaction
• C) Increased efficiency
• D) Improved functional status

---

Definitions:

Social Commerce

The use of social network sites to mediate and facilitate online buying and selling of products and services.

Organic Word-Of-Mouth

Natural and unpaid spread of information and recommendations about a product or service among consumers.

Social Commerce Fraud

Fraudulent activities that occur within the buying and selling of goods or services through social media platforms.

Non-Genuine Sellers

Sellers or vendors who engage in selling counterfeit, fake, or imitation products intentionally misleading consumers.