A Nurse Prepares for a Presentation to a Group of Adults

question 17

Multiple Choice

A nurse prepares for a presentation to a group of adults using strategies appropriate for adult learning. This concept is called:

• A) Authoritarianism
• B) Learning style
• C) Pedagogy
• D) Andragogy

Understand the concept of service gaps and strategies for mitigating them.

Appreciate the role of technology in improving service delivery and fulfilling customer expectations.

Acknowledge the significance of managing customer expectations to minimize service gaps.

Comprehend the importance of trust and confidence (assurance) in service delivery.

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Definitions:

Learning Mechanism

Processes through which individuals acquire new knowledge, skills, behaviors, or values, often through observation, experience, or instruction.

Classical Conditioning

A learning process that occurs through associations between an environmental stimulus and a naturally occurring stimulus.

Operant Conditioning

A learning process through which the strength of a behavior is modified by reinforcement or punishment.

Learned Helplessness

A belief that nothing one does matters, derived from an experience of random or unpredictable reward and punishment, and theorized to be a basis of depression.