A Grievance Has Been Filed Against a Hospital

question 19

Multiple Choice

A grievance has been filed against a hospital. Which statement by the nurse executive reflects common reasons for grievances?

• A) "The nurses want more benefits than specified in the contract we just signed."
• B) "I think there is a misunderstanding of one of the terms of the contract."
• C) "I think this grievance is based on a term in the old contract that is not included in the new contract."
• D) "The nurses want higher wages because the other hospital in town just raised their pay scale."
• E) "This contract just is not going to work. We need to renegotiate."

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Definitions:

Human Skill

The ability to work well with others, often considered essential for effective leadership, involving communication, empathy, and conflict resolution skills.

Conceptual Skill

The ability to understand complex situations and to develop creative and effective solutions.

Katz's Skills Model

A leadership theory identifying three essential skills for effective management: technical, human, and conceptual skills.

Social Judgment Skill

The ability to understand and interpret the feelings, thoughts, and behavior of others in social situations.