Two Nurses Are in the Day Room When a Visitor

question 15

Multiple Choice

Two nurses are in the day room when a visitor approaches and starts yelling about the care his mother is receiving. One nurse says, "I'm sorry you are upset. What can I do for you?" The visitor continues to complain more loudly. What should the other nurse do?

• A) Quietly direct other people out of the room.
• B) Leave the room and call security.
• C) Say, "Who are you?"
• D) Move toward the visitor and say, "Keep your voice down."
• E) Stay next to the other nurse.

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Definitions:

Happier

A comparative state of experiencing greater joy or contentment.

Introverts

Introverts are individuals who tend to prefer solitary activities and feel drained by social interactions, compared to extroverts who are energized by socializing.

Impulsive

Characterized by actions taken without forethought or consideration of the consequences, often driven by immediate desires.

Introvert

An individual who primarily focuses on internal thoughts and feelings rather than seeking external stimulation.