The Staff Nurse Is Unsure of the Correct Protocol for Calling

question 31

Multiple Choice

The staff nurse is unsure of the correct protocol for calling in sick to work. The nursing supervisor told the nurse to call the nursing office; however, the nurse manager told the nurse to call the unit. This issue is likely the result of which distorted communication?

• A) Intersender conflict
• B) Intrasender conflict
• C) Metacommunication
• D) Downward communication

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