Which Data Would Be of Most Interest to an Organization

question 5

Multiple Choice

Which data would be of most interest to an organization using Lean Six Sigma as a means of quality improvement?

• A) Eighty-five percent of call lights are answered within 4 minutes.
• B) Results of pain medication administration are documented 95 percent of the time.
• C) Nursing overtime hours increased by 25 percent in the last quarter.
• D) In the last 6 months, overall client satisfaction scores have increased by 15 percent.

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Definitions:

Total Charges

The complete amount of money required for a particular service, product, or procedure, including all associated costs and fees.

PDF

Portable Document Format, a file format developed by Adobe Systems used to present documents independent of software, hardware, or operating system.

Mailing Invoices

The process of sending bills for goods or services provided to a client or customer through the postal service.

Expenditure

Actual payment of cash or cash equivalent for goods or services, or a charge against available funds in settlement of an obligation as evidenced by an invoice, receipt, voucher, or other such document; acquired material, property, or labor in exchange for money.