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What percentage of infant sleep is spent in REM sleep?
ISO 9000 Certification
A family of quality management standards designed to help organizations ensure they meet customer and stakeholder needs within statutory and regulatory requirements.
External Failure Costs
Costs incurred when a customer receives a defective product.
Appraisal Costs
Costs related to identifying defective units before they are shipped to customers.
Optimum Quality Level
The level of quality at which the total cost associated with quality management (including prevention, appraisal, and failure) is minimized.
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