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The _______________________________ principle suggests that management should structure the firm around the work it performs rather than around individuals with unique skills.
Developing Empathy
Enhancing the ability to understand and share the feelings of another, which can improve interpersonal relations and customer service.
Customer Journey Map
A visual representation of the steps a customer goes through in engaging with a company, from initial awareness to post-purchase experiences.
Customer Experience
The overall perception and interaction a customer has with a business and its products or services throughout the entire customer journey.
Buyer Profile
A detailed description of the ideal customer for a product or service, including demographic, psychographic, and behavioral characteristics.
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