Kosmic Kan Produces Kaos, a Leading Edge Computer Game

question 2

Multiple Choice

Kosmic Kan produces Kaos, a leading edge computer game. It is implementing a balanced scorecard to assess performance across multiple dimensions. Which is not an appropriate measure?

• A)Financial: increase earnings per share by $0.12
• B)Customer: add customer value
• C)Learning and innovation: recruit 50 new staff from leading schools
• D)Internal processes: reduce programming errors by 3%
• E)None of the above

---

Definitions:

Formatting Decisions

The choices made regarding the layout, structure, and appearance of a document or presentation.

Social Networking

The use of internet-based platforms and websites to connect with friends, family, or professional contacts, and to share content or communication.

Writing Time

Dedicated periods for composing, drafting, or editing written materials.

Casual Business Emails

Informal email communication that maintains a professional tone, used in a business context.