Kosmic Kan Produces Kaos, a Leading Edge Computer Game

question 2

Multiple Choice

Kosmic Kan produces Kaos, a leading edge computer game. It is implementing a balanced scorecard to assess performance across multiple dimensions. Which is not an appropriate measure?

• A)Financial: increase earnings per share by $0.12
• B)Customer: add customer value
• C)Learning and innovation: recruit 50 new staff from leading schools
• D)Internal processes: reduce programming errors by 3%
• E)None of the above