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Jen and Barry Opened an Ice Cream Shop in Eugene

question 9

Essay

Jen and Barry opened an ice cream shop in Eugene. It was a big success, so they decide to open ice cream shops in many cities including Portland. They hire Dante to manage the shop in Portland. Jen and Barry are considering two different sets of performance measures for Dante. The first set would grade Dante based on the cleanliness of the restaurant and customer service. The second set would use accounting numbers including the profit of the shop in Portland.
What are the advantages and disadvantages of each set of performance measures?


Definitions:

Accounts Payable

The short-term liabilities or obligations a company owes to its suppliers or creditors for goods and services received.

Stockholders' Equity

The ownership interest of shareholders in the assets of a corporation, calculated as total assets minus total liabilities.

Accounts Payable

Amounts a company owes to suppliers or creditors for goods and services received but not yet paid for, recorded as a liability.

Supplies

Items that are used in the day-to-day operation of a business but do not directly relate to the goods or services sold.

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