When Berry Is Dealing with an Irate Customer, He Finds

question 40

Multiple Choice

When Berry is dealing with an irate customer, he finds himself biting his tongue to keep himself from saying what he really wants to say. This is referred to as emotional:

• A) dissonance.
• B) labor.
• C) conflict.
• D) incongruence.

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Definitions:

Income Distribution

How the total earnings are distributed among the members of a community.

John Rawls

A philosopher known for developing the theory of justice as fairness, which considers how societal resources can be distributed equitably.

Income Distribution

The way in which total income is shared amongst the population.

Liberalism

A school of thought advocating for personal liberty, the consent of those under governance, and fairness within the legal system.