Table 16.2 Loading Dock One, an International Products Retailer, Is Going Through

question 54

Multiple Choice

Table 16.2
Loading Dock One, an international products retailer, is going through organizational change. The entrance of several low cost retailers into their market of quality international gifts is forcing them to seek greater efficiencies so they can lower costs and prices. Unfortunately, their employees are resisting the changes. They understand competition is increasing, but they fear the changes will eliminate jobs or diminish the variety of their work. Not only are the employees resisting, but it seems that the way LDO has hired, trained, and rewarded employees also hinders the changes they want to make. Some managers also are resisting the change because they can see their staffs being reduced or their entire work units eliminated.
-Refer to Table 16.2. Based on what they want, their best target for change would be:

• A) their organizational structure.
• B) technology.
• C) their people.
• D) administrative systems.

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Definitions:

Barriers

Obstacles or impediments that prevent or hinder progress towards a goal.

Engagement

The active involvement or participation in activities, work, or discussions.

Evidence-Based Practices

Techniques or interventions that are backed by scientific research and have been shown to be effective through empirical evidence.

Relationships

Connections or interactions between individuals or groups, often marked by emotional or professional bonds.