Table 15.3 You Are Studying a Medium-Sized Service Company. You Find That

question 52

Multiple Choice

Table 15.3
You are studying a medium-sized service company. You find that Joe, a customer service representative, has been doing his job for five years. He takes about 200 customer calls a day and helps customers with their product questions. Bridgette, the CEO, has been with the company about three years and is in the process of making its structure more organic and flexible. Between Bridgette and Joe is Fred, who conveys management's decisions and policies to Joe and helps Bridgette stay in touch with the several hundred 'Joes' who work in customer service. Sally is the corporate attorney and works with Bridgette on corporate legal matters.
-Refer to Table 15.3. Bridgette represents the ________ in Mintzberg's model.

• A) technostructure
• B) strategic apex
• C) operating core
• D) support staff

---

Definitions:

Freud

Sigmund Freud, an Austrian neurologist known for founding the discipline of psychoanalysis, focusing on unconscious drives and conflicts.

Freud's Theory

A set of psychological and psychoanalytical theories developed by Sigmund Freud, focusing on unconscious drives, desires, and childhood experiences.

Latent Content

The hidden, symbolic meaning of dreams as proposed in psychoanalytic theory, reflecting unconscious desires and conflicts.

NREM Sleep

Non-Rapid Eye Movement Sleep is a phase of sleep that does not include REM sleep and is characterized by deeper, more restorative sleep.