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Table 11.1 Students from an Organizational Behavior Class Are Studying Group Conflict

question 39

Multiple Choice

Table 11.1
Students from an organizational behavior class are studying group conflict and cooperation by observing the work of academic committees on their campus. They notice that some faculty seem to go out of their way to do things for their committee and committee members, yet have no hope of any type of return for these actions. Some student members of committees are doing more than is expected of them, even though they don't have to, and they frankly don't expect an return for their actions. These students have found that the committees treat them as peers, the faculty treat them fairly, and that they actually have a voice in the processes.
-Refer to Table 11.1. The key element in the students' demonstrated behavior is:

Recognize the significance of cognitive components in emotion analysis and emotional differentiation.

Identify different theories of emotion and understand their explanations for the relationship between physiological arousal and emotional experience.

Understand the role of situational interpretation in Schachter's two-factor theory of emotion.

Appreciate the role of cultural and individual factors in emotional experience and expression.

Definitions:

Overhead Rates

Ratios used to allocate indirect costs to products or services, based on a predetermined activity base such as labor hours or machine hours.

Machine-Hours

A measure of production time, referring to the total hours that machinery is operated in the manufacturing process.

Predetermined Overhead Rate

A rate calculated before a period begins, used to allocate manufacturing overhead to products based on a certain activity base.

Customizing Department

A specialized department in a company that modifies products to meet specific customer requirements or preferences.