_________ Standards Can Be Applied to Both Manufacturing and Service

question 10

Multiple Choice

_________ standards can be applied to both manufacturing and service firms using the same methodology. SPC provides input to the _________ approach.

• A) Eight alpha / eight alpha
• B) Sigma nine / sigma nine
• C) One omega / one omega
• D) Six epsilon / six epsilon
• E) Six-sigma / six-sigma

---

Definitions:

Extraversion

A personality trait characterized by an individual's preference for social interaction, high levels of enthusiasm, and energy.

Reciprocal Determinism

Reciprocal determinism is a concept in psychology, proposed by Albert Bandura, suggesting that an individual's behavior is both influenced by and influences their personal factors and the environment.

Cognitive Processes

Mental activities and operations that involve acquiring, storing, retrieving, and using information.

Situational Context

The environmental and circumstantial details surrounding an event or situation that can influence individuals' behavior and perceptions.