Which of the Following Problems Is Said to Be the Major

question 23

Multiple Choice

Which of the following problems is said to be the major reason for lost business?

• A) poor product knowledge
• B) rude treatment of customers
• C) poor product quality
• D) over-attentive customer contact workers

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Definitions:

Variability

The degree to which observations in a dataset or statistical distribution vary from the mean and among themselves.

Range

The difference between the highest and lowest scores in a data set, reflecting the spread or dispersion of the scores.

Mean Deviation

The average of absolute differences between each value in a set and the mean of the set, indicating the dataset's dispersion.

Variability

The degree to which data points in a statistical distribution or data set differ from each other and from the mean.