To Deal Constructively with Customer Complaints

question 17

Multiple Choice

To deal constructively with customer complaints

• A) blame higher management for the problem.
• B) explain tactfully what the customer did wrong.
• C) acknowledge the customer's point of view.
• D) immediately send them a rebate.

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Definitions:

Right to Say

The "right to say" refers to the entitlement to express one’s opinions or make declarations freely, without censorship.

Sexual Harassment

Unwelcome sexual advances, requests for sexual favors, and other verbal or physical harassment of a sexual nature in the workplace or other settings.

Formal Complaint

A documented grievance filed in a formal setting such as a workplace or educational institution, alleging wrongdoing or policy violation.

Corroboration

Confirmation or support of a statement, theory, or finding, often with additional evidence or testimony.