A Study About Employee Smiling Conducted with College Students Found

question 4

Multiple Choice

A study about employee smiling conducted with college students found that when the employee smiles, customers are likely to perceive that the

• A) employee was trying to compensate for poor service.
• B) service was of low quality.
• C) service was of high quality.
• D) price was much lower than reality.

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Definitions:

Environmental Force

External factors that impact an organization’s operations, including social, economic, technological, environmental, and political conditions.

Communicate

The process of transferring information, ideas, thoughts, feelings, and concepts from one person or entity to another through various means.

Exchange

Exchange is the act of giving one thing and receiving another in return, often referring to goods, services, or currencies between parties.

In-Flight Magazines

Publications specifically designed to be read by passengers during flights, often containing travel articles, advertisements, and entertainment options.