Operating Activities Are Both Inflows and Outflows of Cash Resulting

question 44

True/False

Operating activities are both inflows and outflows of cash resulting from the external financing of a business.

Recognize the role and impact of customer service and relationship management in building brand loyalty.

Identify different strategies for engaging with customers, including the use of technology.

Comprehend the significance and application of the GAP Model in customer expectations management.

Understand the concepts of empowerment and its role in customer service.

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Definitions:

Fixed-interval

In behavioral psychology, this is a reinforcement schedule that delivers a reward for the first response following a predetermined time interval.

Variable-ratio

A reinforcement schedule in which a response is reinforced after an unpredictable number of responses, which tends to produce high rates of response.

Fixed-ratio

A reinforcement schedule in which a response is rewarded after a predetermined number of responses.

Variable-interval

A reinforcement timetable in which a response is reinforced following a random duration of time.