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Operating cash flows exclude:
Greet
To welcome or acknowledge someone in a polite or friendly manner.
Procedural Fairness
The perceived fairness of the processes used to make decisions, often affecting satisfaction with the outcome or the organization itself.
Return Policies
Return policies are the rules a retailer sets about how customers can return or exchange purchased items.
Customer Service Desk
A dedicated area where customers can receive assistance, make inquiries, and resolve issues regarding a company's products or services.
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