Examlex
Characteristics of TQM include _____.
Hidden Area
Part of Johari window concept, it refers to information about oneself that is known to others but not to oneself.
Blind Area
Refers to the part of oneself not known to self but visible to others within the Johari Window framework.
Passive-aggressive
A behavior characterized by indirect expression of hostility or resentment, often through procrastination, sullenness, or intentional inefficiency.
Directive-assertive
A communication style characterized by direct expressions of needs and wants, often with the expectation of compliance from others.
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