Which of the Following Is a Characteristic of Total Quality

question 27

Multiple Choice

Which of the following is a characteristic of total quality management?

• A)partnership with customers and suppliers
• B)small work teams meeting together where they make suggestions for quality improvement to upper management.
• C)upper management identifying and implementing new ways to improve customer satisfaction
• D)middle managers developing new and improved production techniques
• E)all of the above

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Definitions:

Drive to Defend

The intrinsic motivation individuals or groups have to protect their beliefs, values, or possessions from perceived threats.

Reactive

A mode of response or behavior characterized by actions taken in response to external events or situations rather than initiating change proactively.

Expectancy Theory

A motivational theory that suggests an individual's behavior is determined by their expected outcomes or rewards.

Desired Outcomes

The specific results or achievements that an individual or organization aims to attain through various actions or initiatives.