Which of the Following Methods Is Useful in Dealing with Resistance

question 55

Multiple Choice

Which of the following methods is useful in dealing with resistance to change?

• A)participation of members in the change program
• B)negotiation with potential resisters
• C)education of and communication with organization members
• D)leaders at all levels conveying a strong vision of the organization
• E)all of the above

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Definitions:

Capital Items

Long-term assets acquired or used by a business to generate income and not intended for resale in the normal course of operation.

Symbolic Attributes

Symbolic attributes refer to the intangible qualities that imbue products or brands with meaning beyond their functional use.

Service Attributes

The inherent characteristics and features of a service that contribute to its value and quality from the perspective of the customer or user.

Physical Characteristics

The tangible attributes or features of a product or material that can be measured, such as size, shape, color, weight, and texture.