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When computing the return on total assets, the interest expense is added back to net income to show what earnings would have been if the company had no debt.
HR Activities
Actions carried out by the Human Resources department, including recruiting, training, and managing employee relations.
Customer Satisfaction
The measure of how products or services provided by a company meet or surpass customer expectations, often a critical indicator of consumer loyalty and product/service quality.
Improving Service Quality
The process of making enhancements to the aspects of service that customers find valuable and important.
Stakeholder Group
A collection of individuals or organizations that have an interest or concern in the decisions and activities of a business.
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