Examlex
Which of the following methods would probably be the most beneficial to a company that has little or no control over the price that it can charge for its product or service?
Service Quality Dimension
Aspects or elements that determine the perceived quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.
Reliability
Reliability refers to the degree to which an assessment tool or measurement method yields consistent and repeatable results across different occasions and conditions.
Service Quality
The assessment of how well a delivered service conforms to the client's expectations.
Credence Properties
Characteristics of a product or service that cannot be easily evaluated before purchase or consumption, often requiring expertise or trust in the provider.
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