Gabris Company's quality cost report is to be based on the following data:
Required:
Prepare a Quality Cost Report in good form with separate sections for prevention costs,appraisal costs,internal failure costs,and external failure costs.
Liability arising from defective products.............. Lost sales due to poor quality .............................. Supervision of testing and inspection activities.... Statistical process control activities.................... Quality training................................................. Test and inspection of in-process goods............. Rework labor and overhead............................... Re-entering data because of keying errors..........Test and inspection of incoming materials.......... $83,000$89,000$10,000$83,000$65,00027,00079,000$18,000$70,000
Definitions:
Emotional Reactions
The spontaneous and subjective experience of feelings in response to stimuli, which can influence thoughts and behavior.
Two-Factor Theory
A psychological theory proposing that emotional experiences arise from a combination of a state of physiological arousal and a cognitive interpretation of that arousal.
Stanley Schachter
A psychologist known for his work on social and emotion theories, particularly the two-factor theory of emotion.
Jerome Singer
An American psychologist known for his research on daydreaming, imagination, and the psychology of the arts.