The Expectation Gap Is Caused by

question 59

Multiple Choice

The expectation gap is caused by

• A) realistic auditor expectations.
• B) unrealistic user expectations.
• C) realistic user expectations.
• D) unrealistic auditor expectations.

---

Definitions:

Local Customs

The traditional practices and norms specific to a particular community, region, or culture, often influencing consumer behavior and expectations.

Psychographic Segmentation

The process of dividing a market into segments based on consumers' personality traits, values, attitudes, interests, or lifestyles.

Time-Consuming

Activities or processes that require a significant amount of time to complete.

Expensive

Describes an item or service that has a high price or costs a lot, often relative to similar items or services.