A Study Revealed That When Consumers Are Dissatisfied with a Product

question 179

Multiple Choice

A study revealed that when consumers are dissatisfied with a product or an individual business

• A) most of their complaints are fully resolved--if they are just reported.
• B) a majority of their complaints are never reported.
• C) a marketing manager should just ignore most complaints because they are the result of dealing with consumers.
• D) All of the above are true.
• E) None of the above is true.

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Definitions:

Seizures

Uncontrolled electrical disturbances in the brain that can cause changes in behavior, movements, feelings, and levels of consciousness.

Phenytoin

An anti-seizure medication used to control certain types of seizures.

Gingival Hyperplasia

An overgrowth of the gums, often resulting from medication side effects or poor oral hygiene.

Disposable Razor

A razor intended for short-term use, designed to be discarded after a few shaves to maintain hygiene and sharpness.