When Customers Have Questions About a Product They've Purchased, or Problems

question 142

Multiple Choice

When customers have questions about a product they've purchased, or problems using it, they can go online to the company's Web site to search for answers or interact with others with a similar problem. This is an example of:

• A) Order-taking
• B) Prospecting with a CRM database
• C) Searching a community support forum
• D) Order-getting

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Definitions:

False Entry

A fraudulent entry made in a book of accounts or public record, intended to misrepresent the true state of affairs.

Pretexting

The practice of obtaining personal or private information under false pretenses, often used in fraudulent activities.

Felony

A serious crime, typically involving violence, punishable by imprisonment for more than one year or by death.

Burglary

A crime in which someone unlawfully enters a building with intent to commit a felony or theft.