When a Customer Service Rep Works to Solve a Customer's

question 218

True/False

When a customer service rep works to solve a customer's problem, it often involves taking steps to remedy what went wrong.

---

Definitions:

Menopausal Symptoms

Physical and emotional symptoms experienced by women due to the decrease in reproductive hormones during menopause.

Additive

A substance deliberately added to a material to fulfill some specific purpose such as enhancing taste or color or prolonging shelf life.

Enhancing Taste

The process of improving the flavor of food or drink to make it more appealing.

Shelf Life

The time period during which a product, such as food or medicine, remains safe and effective to use.