The Physical Distribution Customer Service Level Concerns

question 28

Multiple Choice

The physical distribution customer service level concerns

• A) the costs to carry a product in inventory.
• B) the length of time a product is stored in inventory.
• C) the effort put in by channel members to meeting customer needs.
• D) the location of distribution centers.
• E) how rapidly and dependably a firm can deliver what customers want.

---

Definitions:

Computer Software

Programs and other operating information used by a computer to perform specific tasks.

Confidential Information

Private information, the disclosure of which would be injurious to a business; a type of intellectual property.

Punitive Damages

Punitive damages are awarded in civil lawsuits as a punishment to the defendant and deterrent to others, over and above compensatory damages.

Confidential Information

Sensitive data or knowledge that is not to be shared with the general public, protected by privacy laws or agreements.