Total Quality Management

question 36

Multiple Choice

Total quality management:

• A) requires that everyone in the organization be concerned with improving quality.
• B) means more than just using statistical controls to reduce manufacturing defects.
• C) views the cost of lost customers as an important result of quality problems.
• D) applies to service producers as well as manufacturers.
• E) all of the above are correct.

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Definitions:

Legal Rights

Codified entitlements that individuals have under the law, including rights to free speech, fair trial, voting, and equality before the law.

European Slaves

Individuals from European countries who were enslaved or indentured at various points in history, including during the Ottoman conquests and in the Barbary slave trade.

Gang Labor

A system of labor, especially in agriculture, where a group of workers is directed and supervised by an overseer, often associated with the antebellum South in the United States.

New World Plantations

Large agricultural estates in the Americas that relied heavily on the labor of enslaved Africans to cultivate crops like sugar, tobacco, and cotton.