The Big Cost of Poor Quality Is the Cost of

question 17

Multiple Choice

The big cost of poor quality is the cost of

• A) replacing defective parts.
• B) lost customers.
• C) recalling defective goods.
• D) rework and training.
• E) induction training.

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Definitions:

Great East Japan Earthquake

A magnitude 9.0 undersea earthquake off the Pacific coast of Japan, occurred on March 11, 2011, causing widespread damage and triggering a tsunami.

Super-Event

An exceptionally significant or large-scale event that has a profound impact on its participants or the surrounding environment.

Unique-Event

A one-of-a-kind occurrence or happening that is distinct from other events in its specificity or significance.