It Is More Costly for Firms to Try and Attract

question 279

True/False

It is more costly for firms to try and attract new customers than it is to build a strong relationship with existing customers.

---

Definitions:

Election Procedures

The formal processes and rules established for conducting elections, including how votes are cast, counted, and how the outcomes are determined.

Union Density

A measure of the proportion of workers who are union members, usually expressed as a percentage of the total workforce.

Manufacturing

The process of producing goods and products using raw materials and machinery.

Substantive Dimension

Refers to the focus on the content or substance of industrial relations, including wages, working conditions, and employment terms.