The American Customer Satisfaction Index Makes It Possible to Track

question 86

True/False

The American Customer Satisfaction Index makes it possible to track changes in consumer satisfaction measures over time and even allows comparison among countries.

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Definitions:

Descriptive Statistics

Statistical methods used to summarize and describe the main features of a collection of data.

Summarize

To provide a brief statement or account of the main points or highlights of a piece of writing, a discussion, or an event.

Organize

The action of arranging or structuring elements in a systematic way for efficiency or clarity.

Archival Research

A research method involving the study and analysis of historical records and documents to find patterns, trends, or information about past events.