Every Graduating Senior at State University Is Required to Answer

question 22

Multiple Choice

Every graduating senior at State University is required to answer the following survey question: "Please use the following scale to indicate your degree of overall satisfaction or dissatisfaction with your educational experience at this university." The response choices are: dissatisfied, slightly satisfied, somewhat satisfied, very satisfied, and extremely satisfied. After collecting the data, analysts at the university found that only 5 percent of the students chose "dissatisfied," while 40 percent chose "slightly satisfied," 35 percent chose "somewhat satisfied," 15 percent chose "very satisfied," and only 5 percent chose "extremely satisfied." In its brochures used to recruit new students, these results were summarized as follows: "The annual survey of student satisfaction indicates that an astounding 95 percent of our graduating seniors reported that they were satisfied with their educational experience at this university." This is an example of:

• A) A Pareto chart.
• B) The iceberg principle.
• C) A fishbone diagram.
• D) Sales analysis.
• E) The ostrich principle.

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Definitions:

Income from Operations

The earnings generated from a company's regular business activities before taxes and interest, indicating the efficiency of core operational management.

Dividend Revenue

Income received from holding shares of stock in another company that pays dividends to its shareholders.

Income Before Taxes

A company's earnings before tax is deducted, an indicator of financial performance excluding tax expenses.

Cash Sales

Transactions where customers pay for goods or services in cash at the point of sale, resulting in immediate revenue.