Studies Have Shown That Customers Who Weren't Satisfied with Response

question 70

Multiple Choice

Studies have shown that customers who weren't satisfied with response to their complaints

• A) on average told one person about their experience.
• B) on average told ten people about their experience.
• C) usually never spoke about it.
• D) will make at least two more complaints.
• E) spoke about their experience only when prodded by researchers.

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Definitions:

Rotary Actuator

Device that converts fluid flow into incremental rotary motion as opposed to continuous cycle rotary motion.

Hydraulic Hose

A flexible line in a hydraulic system that carries high-pressure fluid for operating various hydraulic components.

Highest Pressures

The maximum level of pressure that a system, container, or fluid can withstand safely during operation.

Spiral Wire Braid

A type of reinforcement used in hoses or cables, consisting of a spiral wrap of wire to provide strength.