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According to the text,


Definitions:

BPI Team

A Business Process Improvement (BPI) Team is a group of individuals tasked with analyzing business processes and making recommendations to improve performance, efficiency, and productivity.

Process Metrics

Quantitative measures that are used to assess the performance of a process within a system, often employed to determine the efficiency, effectiveness, and overall quality of operational procedures.

Control Phase

In project management and process improvement, this refers to the final phase where the changes are implemented, monitored, and controlled to ensure that improvements are sustained over time.

Employee-Driven Initiatives

Programs or projects initiated by employees rather than management, often aimed at improving operations, working conditions, or community engagement.

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