Examlex
All of the following publicity tools are examples of one-way communication from a company to consumers or business customers EXCEPT:
Ingroup/Outgroup Bias
The tendency to favor members of one's own group (the ingroup) over those in other groups (the outgroup), often leading to prejudice and discrimination.
Self-Fulfilling Prophecy
A belief or expectation that influences behavior in a way that causes the belief to become true.
Stereotyping
Involves assigning a set of characteristics to people based on their membership in a particular group or category, often leading to oversimplified and unfair judgments.
Discrimination
The inappropriate and unjustified treatment of people based on the groups they belong to.
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Q108: A customer's effort to keep a salesperson
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Q154: A salesperson in a large furniture outlet
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Q291: Corrective advertising corrects deceptive advertising.