Order Takers Should Work on Improving the Whole Relationship with the Customer

question 241

True/False

Order takers should work on improving the whole relationship with the customer, not just on completing a single transaction.

---

Definitions:

Scapegoat Theory

A theory that suggests that individuals or groups unfairly blame others for their own problems or failures, often as a means of diverting attention or responsibility away from themselves.

Outgroups

Groups of people that do not belong to one's own group, which is considered the "in-group", often leading to prejudice against them.

Self-Serving Bias

A cognitive bias where individuals attribute positive outcomes to their own actions and negative outcomes to external factors, protecting self-esteem.

Scapegoat Theory

A social psychology concept that explains the tendency to blame someone else for one's own problems, often as a way of deflecting attention from one's own failures.