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In Customer-Initiated Communication, the Source Decides How Much Information to Send

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In customer-initiated communication, the source decides how much information to send.


Definitions:

Using Data

The practice of employing facts and statistics collected together for reference or analysis to inform decisions or understand patterns.

Direct-Service Staff

Employees or workers who provide front-line services or support directly to clients or beneficiaries in various sectors, such as healthcare, social services, or education.

Agenda Building

The process by which issues, problems, and solutions become recognized and accepted as part of the political agenda for action by policymakers.

Political Campaign

A coordinated effort to influence the decision-making process within a specific group.

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