Physical Distribution Customer Service Level Means All of the Following

question 184

Multiple Choice

Physical distribution customer service level means all of the following EXCEPT:

• A) Honda wants enough bumpers to build cars that day.
• B) A vacationer wants Avis to have his rental car clean and ready when he arrives at the rental car counter.
• C) Sears' shirts are priced at a fair value.
• D) McDonald's has enough large cups so that customers can buy the larger size drinks which are on sale.
• E) Safeway's loaves of bread are in stock-and not crushed-when customers want them.

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Definitions:

Rorschach Inkblot Technique

A projective psychological test consisting of ten inkblots presented to the participant, used to analyze personality characteristics and emotional functioning.

Validity Research

The process of testing the accuracy and relevancy of a measurement tool or test in predicting or measuring what it is intended to.

MMPI

The Minnesota Multiphasic Personality Inventory (MMPI) is a standardized psychometric test of adult personality and psychopathology used to diagnose mental disorders.

Projective Test

A personality assessment device in which subjects are presumed to project personal needs, fears, and values onto their interpretation or description of an ambiguous stimulus.