The Physical Distribution Customer Service Level Concerns

question 28

Multiple Choice

The physical distribution customer service level concerns

• A) the costs to carry a product in inventory.
• B) the length of time a product is stored in inventory.
• C) the effort put in by channel members to meeting customer needs.
• D) the location of distribution centers.
• E) how rapidly and dependably a firm can deliver what customers want.

Explain the concepts of learned helplessness and learned optimism as defined by Seligman.

Apply Seligman's concepts of learned helplessness, learned optimism, and explanatory style to analyze individual behaviors.

Discuss the relation between Seligman's psychological theories and health, including mental health (e.g., depression) and physical health (e.g., relation to heart disease).

Compare and contrast Seligman's theories with those of other psychologists, such as Erikson, Horney, Skinner, and Bandura.

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Definitions:

Old Age Security

A government-funded pension scheme designed to provide a basic income for seniors after retirement.

Gamification

The use of rules, competition, and teamwork to encourage engagement by mimicking games.

Cultural Mosaic

The Canadian ideal of encouraging each ethnic, racial, and social group to maintain its own cultural heritage, forming a national mosaic of different cultures.

Human Resource Audit

A comprehensive evaluation of an organization's HR policies, systems, and practices to identify strengths and areas for improvement, and ensure compliance with relevant laws and regulations.