The Two Keys to Improving How People Implement Quality Service

question 78

True/False

The two keys to improving how people implement quality service are: (1) training and (2) more inspectors.

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Definitions:

Amazon

A global online marketplace offering a wide variety of goods, digital streaming services, and cloud computing services.

Reputational Capital

The value of an organization or individual's reputation, derived from the perception of stakeholders, which can impact its business success and credibility.

Object Sociality

The degree to which objects (digital or physical) can be shared or discussed in social networks, impacting their visibility and significance.

Social Proof

The psychological phenomenon where people mimic the actions of others in an attempt to reflect correct behavior for a given situation.