The Big Cost of Poor Quality Is the Cost of

question 17

Multiple Choice

The big cost of poor quality is the cost of

• A) replacing defective parts.
• B) lost customers.
• C) recalling defective goods.
• D) rework and training.
• E) induction training.

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Definitions:

Availability Heuristic

A quick mental approach that depends on the first examples that are thought of when assessing a particular subject, idea, technique, or choice.

Critical Thinking

The ability to analyze facts, generate and organize ideas, defend opinions, make comparisons, draw inferences, evaluate arguments and solve problems.

Confirmation Bias

The tendency to search for, interpret, favor, and recall information in a way that confirms one's preexisting beliefs or hypotheses.

Framing Effect

The influence on decision making caused by the way information is presented, rather than the actual information itself.